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Improve your customer satisfaction + win customers from your competitors!

Our clients improve their service to existing customers and win new ones from their competitors with

• better efficiencies and shorter lead times (from enquiry to response, from order to delivery, from service call to resolution)
• better quality products and services at competitive prices
  
• And all whilst reducing their own costs
  

Latest results...a client making electrical control panels have cut the time lost to delays by 90%, reducing the time for manufacture and their own costs; They now offer shorter delivery times whilst increasing their margins - a win/win for them and their customers.

An initial conversation is FREE! and comes with no obligation on either side.

Follow us on The Lean Manager Blog - where we write up our latest stories.
 
The majority of our clients hear about what can be achieved from friends, family, colleagues, acquaintances - the people who've already seen the results being delivered.

• win business from your competitors or,
  
• reduce your costs (without destroying quality or your reputation) or,
• meet increasing demands (quality, support, delivery) from your customers or, 
• want to increase the profit from your business
  

Increase Profits & Customer Satisfaction - HOW?

It's a bold claim that you can increase your profits, increase the satisfaction of your customers, & increase staff morale all at the same time, so how can it be achieved?

Using the Lean Management business improvement techniques that are employed by Tesco, Toyota, GE, Zara, HSBC, Virgin Media, NHS, Unilever to name a few, your business can be made more responsive and attuned to the customer requirements.

These Business Improvement techniques lead to increased profit, delighted customers and improved staff morale in many businesses - a business with just five staff is the smallest to have achieved success with guidance from ResQ.

Click on the The 7 Hidden WASTES to read about the hidden opportunities to increase profits and reduce waste waiting to be found in every type of organisation. 

If you're not sure then visit Lean Thinking Delivers to discover the types and sizes of departments and organisations that have engaged us to help them deliver business improvement.

Or discover what our clients say by visiting What Our Customers Say! about us. 

P.S.

If you're involved in the Business Advice Community including areas such as 

• corporate banking,
  
• legal,
  
• insolvency practitioners
• or HR advice and training
  

then visit the Lean for Business Advisers page, where you can get an insight into how Lean Thinking can help YOU and transform YOUR Clients.














ResQ MR - a business improvement & cost reduction management consultancy that utilise Lean Thinking, Six Sigma and TOC (Theory of Constraints) techniques to improve businesses, improve efficiency and improve customer satisfaction.
ResQ is managed by Mark Greenhouse based in York and Neil Harvey in Nottingham.
ResQ deliver business improvement experiences in Yorkshire, Humberside, Nottinghamshire, Lincolnshire, Derbyshire, Leicestershire, Manchester, Lancashire, Merseyside, East Midlands, & North West UK.